Indiana 211 Now Integrated with FSSA
- Kelly Griese
- Aug 14, 2020
- 1 min read
Get connected with Indiana 211, which is now part of the Indiana Family and Social Services Administration (FSSA).
For those who are unaware, Indiana 211 is a statewide community resource referral agency. The hotline is available 24 hours a day, seven days a week. When you call 211, you will be connected to an experienced, responsive and compassionate team of community navigators who are skilled at identifying needs and providing referrals that best meet those needs.
In announcing 211's integration into FSSA, Governor Eric Holcomb said "By connecting the resources of FSSA with the versatility of Indiana 211, we can offer Hoosiers great government service." The change, which was part of Governor Holcomb's 2020 Next Level agenda and unanimously approved by the Indiana General Assembly during its 2020 session, will make it easier for Hoosiers to navigate thousands of state and community services available to support their overall health and well-being.
"[Hoosiers] need a simple front door to walk through to receive any service or program we offer without delay -- and if we don't offer it, a way to be connected to it," said Jennifer Sullivan, M.D., M.P.H., FSSA secretary.
FSSA is a founding member of the Indiana Council Against Senior Exploitation (IN-CASE). To learn more about 211, visit their website at www.IN211.org or dial 2-1-1 on your phone.
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This was a very helpful explanation of how the Indiana 211 integration with FSSA improves access to essential services. The article does a great job of breaking down what the change means in practical terms for individuals and families who rely on these resources. While reading, I was reminded of a similar service-focused discussion I saw on https://www.inspereza.com/ that highlighted how system integration can reduce confusion for users. Posts like this make complex policy updates much easier to understand.